Privacy Policy

Effective Date: August 20, 2026

Rise Life Enrichment and Consulting Services LLC, doing business as We Rise Counseling (“We Rise Counseling,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal, financial, and health-related information you provide when using our website, communicating with our practice, scheduling services, or making an online payment.

This Privacy Policy explains how information submitted through our website and online payment services may be collected, used, disclosed, and protected.

When you interact with We Rise Counseling, we may collect information that you voluntarily provide, including:

• Name
• Address
• Telephone number
• Email address
• Billing information
• Payment amount
• Date of payment
• Account, invoice, or client reference information
• Insurance or other payment-related information
• Information necessary to identify the individual receiving services or for whom payment is being made
• Information submitted through contact, scheduling, or inquiry forms

Our website may also automatically collect limited technical information, such as browser type, device information, IP address, and website usage information, when reasonably necessary for website functionality, security, and fraud prevention.

We Rise Counseling may allow clients, parents, guardians, or other authorized individuals to make payments electronically through our website, client portal, or a secure third-party payment processing service.

Credit card, debit card, or other electronic payment information may be entered directly into systems operated by a third-party payment processor.

When payment information is processed directly by a third-party payment provider, Rise Life Enrichment and Consulting Services LLC DBA We Rise Counseling does not intentionally collect or store complete credit or debit card numbers or card security codes on its own website or internal systems.

We may receive and retain limited transaction information from a payment processor, including:

• Name of the person making the payment
• Client or account associated with the payment
• Payment amount
• Transaction date
• Transaction status
• Payment method or card type
• Last four digits of a payment card
• Transaction or confirmation number

This information may be maintained as reasonably necessary for billing, accounting, payment reconciliation, refunds, dispute resolution, recordkeeping, legal compliance, and health care operations.

We Rise Counseling may use information collected through our website, payment system, or related services to:

• Process payments for counseling, consultation, assessment, or other services
• Apply payments to the appropriate client account
• Provide receipts and payment confirmations
• Communicate regarding billing or account questions
• Verify and reconcile transactions
• Process authorized refunds
• Maintain financial and clinical billing records
• Verify insurance or payment information when applicable
• Detect or prevent fraudulent or unauthorized transactions
• Comply with legal, regulatory, accounting, contractual, and professional requirements
• Maintain the security and functionality of our website and payment systems

We Rise Counseling does not sell personal financial information or Protected Health Information.

Payment information will not be used for unrelated advertising or marketing purposes.

Certain information collected, maintained, or transmitted by Rise Life Enrichment and Consulting Services LLC DBA We Rise Counseling may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable privacy laws.

When HIPAA applies, We Rise Counseling uses and discloses PHI in accordance with applicable federal law and our Notice of Privacy Practices.

Information related to billing and payment for behavioral health services may itself constitute PHI.

We Rise Counseling may use or disclose information as permitted by applicable law for purposes including:

• Treatment
• Payment
• Health care operations
• Insurance billing
• Payment collection
• Eligibility and benefit verification
• Claims processing
• Billing administration
• Other legally permitted health care activities

This website Privacy Policy supplements, but does not replace, We Rise Counseling's HIPAA Notice of Privacy Practices.

If there is a conflict regarding the use or disclosure of Protected Health Information, the Notice of Privacy Practices and applicable law will control.

We Rise Counseling may use third-party companies to assist with payment processing, website hosting, scheduling, telecommunications, billing, client portals, electronic health records, or other business and health care functions.

Information submitted directly to a third-party payment processor or other service provider may also be subject to that provider's privacy policy, terms of service, and security practices.

We Rise Counseling takes reasonable steps to select appropriate service providers and protect information under our control.

When a third party performs services involving PHI on behalf of We Rise Counseling and applicable law requires a Business Associate Agreement, We Rise Counseling will address that relationship in accordance with HIPAA requirements.

Rise Life Enrichment and Consulting Services LLC DBA We Rise Counseling does not sell or rent client Protected Health Information or personal payment information.

Information may be disclosed when reasonably necessary to:

• Complete or process a payment
• Apply a payment to a client account
• Work with authorized payment processors, banks, billing providers, insurance companies, or financial institutions
• Conduct treatment, payment, or health care operations permitted by law
• Prevent fraud, abuse, or unauthorized transactions
• Comply with legal, regulatory, or professional requirements
• Respond to lawful court orders, subpoenas, governmental requests, or other legally enforceable requirements
• Protect the rights, property, safety, or security of We Rise Counseling, its clients, or others

We limit disclosures to those permitted or required by applicable law.

We Rise Counseling uses reasonable administrative, technical, and physical safeguards designed to protect personal, financial, and health-related information under our control.

These safeguards may include secure payment processing systems, password-protected systems, access controls, encrypted communications where appropriate, and other security measures.

However, no method of electronic transmission, internet communication, or electronic storage can be guaranteed to be completely secure.

Clients should avoid sending highly sensitive medical or financial information through unsecured email, text messages, social media, or other unsecured communication methods when a secure client portal or payment system is available.

Electronic receipts, payment confirmations, billing notices, or account communications may contain limited information regarding a payment or client account.

Individuals using electronic payment services are responsible for providing an accurate and secure email address, telephone number, or other contact information.

We Rise Counseling will make reasonable efforts to limit the amount of sensitive health information included in routine billing and payment communications.

Payments may be made by a client or, when appropriate, by a parent, guardian, spouse, family member, responsible party, or other authorized individual.

Payment records may therefore contain information concerning both:

• The individual making the payment; and
• The client receiving services.

Payment by another individual does not automatically authorize We Rise Counseling to disclose clinical information, treatment information, or other Protected Health Information to that person.

Any disclosure of client information will remain subject to HIPAA, applicable state law, client authorization requirements, and We Rise Counseling's Notice of Privacy Practices.

We Rise Counseling may provide services to children and adolescents when permitted by applicable law.

A parent, guardian, or other legally authorized person may submit information or make payments on behalf of a minor.

Information concerning minor clients will be handled in accordance with applicable federal and state privacy laws and We Rise Counseling's professional and legal obligations.

The We Rise Counseling website may use cookies or similar technologies that are reasonably necessary for:

• Website functionality
• Security
• Fraud prevention
• User preferences
• Basic website performance or analytics

We Rise Counseling does not intentionally authorize website technologies to collect Protected Health Information for unrelated advertising purposes.

Technologies used on webpages involving client information, scheduling, payment, or other potentially sensitive information will be evaluated with consideration for applicable privacy and security requirements.

Our website may contain links to third-party websites or services, including payment processors, scheduling platforms, insurance resources, or other external services.

We Rise Counseling is not responsible for the independent privacy practices, security policies, or content of websites operated by third parties.

Users should review the privacy policies and terms of those services before submitting information.

We Rise Counseling may retain payment, transaction, billing, and related information for the period reasonably necessary to comply with:

• Health care recordkeeping requirements
• Accounting requirements
• Tax requirements
• Insurance requirements
• Professional licensing requirements
• Contractual obligations
• Legal and regulatory requirements

Records will be maintained and disposed of in accordance with applicable law and We Rise Counseling's information-security practices.

Depending upon the information involved and applicable law, you may have certain rights regarding information maintained about you.

Rights concerning Protected Health Information are described more fully in the We Rise Counseling Notice of Privacy Practices.

These rights may include, when applicable, the ability to:

• Request access to certain health records
• Request amendment of certain information
• Request restrictions on certain uses or disclosures
• Request confidential communications
• Obtain information concerning certain disclosures of your health information
• Obtain a copy of the Notice of Privacy Practices
• Submit a privacy complaint

Exercising a privacy right will not result in retaliation or denial of appropriate services.

Although We Rise Counseling takes reasonable measures to protect information, internet-based communications and electronic transactions involve inherent security risks.

By using our website or online payment services, you acknowledge that no electronic system can be guaranteed to be completely secure.

Whenever available, clients are encouraged to use secure payment portals and secure client communication systems for sensitive information.

Rise Life Enrichment and Consulting Services LLC DBA We Rise Counseling may periodically update this Privacy Policy to reflect changes in:

• Services
• Technology
• Payment processing methods
• Business operations
• Privacy practices
• Applicable laws or regulations

The most current version will be posted on our website with the applicable effective or revision date.

Continued use of the website after a revised Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by law.